Creature Comforts Upholstery Payment Policy
We accept the following types of card payments:
- Visa
- Mastercard
- Maestro
- PayPal
-Apple Pay
We use Stripe and Take Payments as our payment providers, which offers a secure and reliable service for both online and in-person payments. Take payment also provides us with a payment gateway and a card reader.
Online Payments
When you place an order on our website, you will be redirected to Stripe payment gateway, where you can enter your card details and complete the payment. You will receive a confirmation email with your order details and a receipt.
We do not store your card details on our website or on our servers. All card transactions are encrypted and processed by Stripe, which complies with the Payment Card Industry Data Security Standard (PCI DSS).
In-Person Payments
When you visit our store you can pay us using our Take Payment card reader, which accepts contactless, chip, and swipe payments. You can also use your mobile phone or smartwatch to pay with Apple Pay, Google Pay, or Samsung Pay.
We will ask you to enter your PIN or sign the receipt for verification. You can choose to receive a receipt by email or text message.
Virtual Terminal
If you prefer to pay over the phone or by email, we can use our Take Payment virtual terminal to process your card payment. We will ask you to provide your card details, such as the card number, expiry date, and CVV code. We will also ask you to confirm your billing address and email address.
We will enter your card details into the Take Payment virtual terminal, which will process the payment and send you a confirmation email with a receipt.
We do not store your card details on our phone or on our computer. All card transactions are encrypted and processed by SumUp, which complies with the Payment Card Industry Data Security Standard (PCI DSS).
Refunds and Cancellations
If you are not satisfied with your online purchase or in store purchase you want to cancel it, please contact us within 14 days of receiving your order. We will issue a full refund to your original payment method within 7 days of receiving your request for items which were not custom made.
For custom made items should the customer not be fully satisfied after receiving the finished product please contact us within 14 days and a replacement or alternation will be made, a refund may be given in extenuating circumstances with the expecting of the non refundable deposit for cost of materials.
If you have any questions or concerns about our online card payment policy and face to face payment, please feel free to contact us at hdavis@creaturecomfortsupholstery.co.uk
Privacy Policy of Creature Comforts Upholstery
At Creature Comforts Upholstery, we are committed to safeguarding the privacy of our customers and website visitors; this policy sets out how we will treat your personal information.
Collecting Personal Information
We may collect, store, and use the following kinds of personal information:
- Information about your computer and about your visits to and use of this website.
- Information that you provide to us for the purpose of subscribing to our email notifications and/or newsletters.
- Any other information that you choose to send to us including our contact form.
Using Personal Information
Personal information submitted to us through our website will be used for the purposes specified in this policy or on the relevant pages of the website. We may use your personal information to:
- Administer our website and business.
- Personalise our website for you.
- Enable your use of the services available on our website.
- Send you goods purchased through our website.
- Provide third parties with statistical information about our users (but those third parties will not be able to identify any individual user from that information).
Disclosing Personal Information
We may disclose your personal information to any of our employees, insurers, professional advisers, agents, suppliers, or subcontractors as reasonably necessary for the purposes set out in this policy.
Security of Personal Information
We will take reasonable technical and organisational precautions to prevent the loss, misuse, or alteration of your personal information.
Amendments
We may update this policy from time to time by publishing a new version on our website.
Your Rights
You may instruct us to provide you with any personal information we hold about you; provision of such information will be subject to the the supply of appropriate evidence of your identity.
Third Party Websites
Our website includes hyperlinks to, and details of, third party websites. We have no control over, and are not responsible for, the privacy policies and practices of third parties.
Updating Information
Please let us know if the personal information that we hold about you needs to be corrected or updated.
Contact
If you have any questions about this privacy policy or our treatment of your personal information, please write to us by email to hdavis@creaturecomfortsupholstery.co.uk.
Workshops Terms and Conditions
By booking a workshop with Creature Comforts Upholstery, you
agree to the following terms and conditions:
1. **Payment**: Full payment is required at the time of booking to secure your spot in the workshop.
2. **Cancellations**: - Cancellations made up to 48 hours prior to the workshop are eligible for a full refund.
- Cancellations made within 48 hours of the workshop are non- refundable.
3. **Minimum Participant Requirement**: - If the workshop does not meet a minimum of 2 participants, the event will be cancelled. In this case, you will be offered a full refund
or the option to move to an alternative date.
4. **Disability Disclosure**: - If you have any disabilities that need to be accommodated, please disclose this information prior to the workshop by contacting the shop.
5. **Dietary Requirements**: - Any dietary requirements or allergies must be communicated at
least 48 hours before the workshop.
6. **Health and Fitness**:- Please ensure that you are fit and able to stand for a minimum of 3 hours during the workshop.
7. **Liability for Damage**: - You will be held liable for any deliberate damage to tools or equipment during the workshop, and you will be responsible for the cost of repair or replacement.
8. **GDPR Compliance**: - We follow GDPR guidelines for your privacy and data protection.
Please visit our website for our policy details.
By participating in our workshops, you acknowledge that you have read and agree to these terms and conditions.
Thank you for choosing Creature Comforts Upholstery! We look forward to crafting with you!
At Creature Comforts Upholstery, we leverage Artificial Intelligence (AI) to enhance our business operations and customer experience. This policy outlines the responsible use of AI tools within our organisation
This policy applies to all AI technologies employed by Creature Comforts Upholstery, including but not limited to machine learning, natural language processing, computer vision, and data analytics.
The purpose of this policy is to ensure that AI tools are used in a manner that is secure, ethical, and compliant with all relevant laws and regulations.
Statement
We are committed to the responsible use of AI, which includes:
- Ensuring transparency in AI-driven decisions.
- Protecting customer and employee data as per GDPR and other privacy laws.
- Using AI tools that are fair and do not discriminate on any basis.
- Regularly reviewing and auditing AI systems for accuracy and integrity.
This policy will be reviewed annually and updated as necessary to reflect changes in technology and law.
For questions or more information about this policy, please contact hdavis@creaturecomfortsupholstery.co.uk
Public Liability Policy Statement
At Creature Comforts Upholstery, we are committed to providing a safe and secure environment for all our customers and staff. We hold a comprehensive Public Liability Insurance policy that covers any incidents or accidents that may occur as a result of our operations.
Our Public Liability Insurance ensures that we are covered for:
- Bodily injury or mental injury to any person
- Property damage or destruction
- Legal defense costs in the event of a claim
We take our responsibility seriously and adhere to the highest standards of safety and due diligence in all our activities. Our insurance policy is in full effect and is designed to protect and reassure our customers while they use our services.
For any further inquiries regarding our Public Liability Policy, please contact hdavis@creaturecomfortsupholstery.co.uk.