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GDPR & Privacy Policy

Last updated: May 2026

Creature Comforts Upholstery respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use and look after your personal data when you visit our website, contact us, request a quote, make an enquiry, or use our services.

This policy also explains your rights under UK data protection law, including the UK General Data Protection Regulation, known as UK GDPR.

1. Who We Are

This website is operated by:

Creature Comforts Upholstery
Unit 4C Fairway Centre
Coventry Road
Burbage
Leicestershire
LE10 2HL

Email: hello@creaturecomfortsupholstery.co.uk
Telephone: 01455 642 523

For the purposes of data protection law, Creature Comforts Upholstery is the data controller for the personal information we collect and use.

2. What Personal Information We Collect

We may collect and process the following types of personal information:

  • Your name
  • Email address
  • Telephone number
  • Postal address, where relevant to your enquiry or project
  • Details about your upholstery, soft furnishings or workshop enquiry
  • Photographs you choose to send us of furniture, rooms, windows, fabrics or project areas
  • Messages sent through our contact forms, quote forms, email or social media
  • Booking or workshop enquiry information
  • Payment and invoice information, where applicable
  • Website usage information, such as pages visited, device type, browser type and approximate location data

We only collect information that is relevant to dealing with your enquiry, providing our services, improving our website, or meeting our legal and business obligations.

3. How We Collect Your Information

We may collect personal information when you:

  • Complete a contact form or quote request form on our website
  • Email, phone or message us directly
  • Send photographs or measurements relating to a project
  • Book or enquire about a workshop
  • Visit our website
  • Interact with us on social media
  • Become a customer or supplier

Some information is provided directly by you. Other information, such as website analytics data, may be collected automatically through cookies or similar technologies.

4. How We Use Your Personal Information

We use your personal information to:

  • Respond to enquiries
  • Provide quotes and estimates
  • Discuss upholstery, soft furnishing or workshop projects
  • Arrange appointments, visits or workshop bookings
  • Carry out agreed work and provide customer service
  • Send invoices, receipts or payment information
  • Keep records for accounting, tax and business administration
  • Improve our website, services and customer experience
  • Respond to reviews, feedback or complaints
  • Send occasional updates or marketing communications, where we have your permission or where legally permitted

We will not sell your personal information to third parties.

5. Our Lawful Bases for Using Your Information

Under UK GDPR, we must have a lawful basis for using your personal information. Depending on the circumstances, we may rely on one or more of the following lawful bases:

Contract
Where we need to use your information to provide a quote, arrange a booking, carry out work, or deliver services you have requested.

Legitimate interests
Where it is necessary for running our business, responding to enquiries, improving our services, managing customer relationships, keeping business records, or protecting our website and business.

Consent
Where you have given clear permission, for example to receive certain marketing communications or to allow non-essential cookies.

Legal obligation
Where we need to keep certain records for tax, accounting, legal or regulatory purposes.

6. Photographs You Send to Us

You may choose to send us photographs of furniture, windows, rooms, soft furnishings or project areas so that we can provide advice or prepare a quote.

These images will only be used for the purpose of assessing your enquiry, discussing your project, carrying out agreed work, or keeping appropriate project records.

Where we would like to use project photographs on our website, social media, portfolio, or marketing materials, we will only do so where we have suitable permission or where images do not identify you personally. We will not intentionally publish personal or sensitive details without your consent.

7. Sharing Your Information

We may share your personal information with trusted third parties where necessary, including:

  • Website hosting providers
  • Email and IT service providers
  • Payment processors, accountants or bookkeeping systems
  • Workshop booking or event management providers, where applicable
  • Delivery, courier or supplier services, where required for your project
  • Professional advisers, insurers or legal advisers
  • Regulators, authorities or law enforcement, where legally required

We only share the information needed for the relevant purpose and expect third parties to handle your data securely and lawfully.

8. How Long We Keep Your Information

We will only keep your personal information for as long as necessary for the purpose it was collected.

As a general guide:

  • Enquiry information may be kept for up to 24 months after the enquiry
  • Customer and project records may be kept for up to 6 years for tax, accounting and business record purposes
  • Marketing consent records may be kept until you unsubscribe or withdraw consent
  • Website analytics data may be retained according to the settings of the analytics platform used

Where we no longer need your information, we will delete it securely or anonymise it.

9. Marketing Communications

We may occasionally send you updates about our services, workshops, offers, recent work or other relevant news.

You can opt out of marketing communications at any time by clicking the unsubscribe link in our emails, where available, or by contacting us directly.

We will not send you marketing emails where your consent is required unless you have given that consent.

10. Cookies and Website Tracking

Our website may use cookies and similar technologies to help it work properly, improve performance, analyse website traffic and support marketing activity.

Cookies are small files placed on your device when you visit a website.

We may use:

Strictly necessary cookies
These help the website function properly and cannot usually be switched off.

Analytics cookies
These help us understand how visitors use the website, such as which pages are viewed most often.

Marketing or tracking cookies
These may be used to help measure advertising performance or show relevant content.

Where required, we will ask for your consent before setting non-essential cookies. You can change your cookie preferences through the cookie banner or your browser settings.

11. Embedded Content and Third-Party Websites

Our website may include links to other websites or embedded content, such as maps, videos, social media feeds, reviews or booking tools.

Third-party websites and services may collect information about you according to their own privacy policies. We are not responsible for the privacy practices of other websites, so we recommend reading their privacy policies before providing personal information.

12. How We Protect Your Information

We take reasonable steps to protect your personal information from unauthorised access, loss, misuse or disclosure.

These steps may include:

  • Secure website hosting
  • Password-protected systems
  • Limited access to personal information
  • Regular website and security maintenance
  • Use of reputable third-party service providers

However, no method of internet transmission or electronic storage is completely secure, so we cannot guarantee absolute security.

13. Your Data Protection Rights

Under UK data protection law, you have rights relating to your personal information. These may include the right to:

  • Request access to the personal information we hold about you
  • Ask us to correct inaccurate or incomplete information
  • Ask us to delete your personal information in certain circumstances
  • Ask us to restrict how we use your information
  • Object to certain uses of your information
  • Request transfer of your information to another organisation, where applicable
  • Withdraw consent at any time, where we rely on consent
  • Complain to the Information Commissioner’s Office

Some rights may not apply in every situation, particularly where we need to keep information for legal, accounting or legitimate business reasons.

14. How to Contact Us About Your Data

To ask a question about this Privacy Policy or to exercise your data protection rights, please contact:

Creature Comforts Upholstery
Unit 4C Fairway Centre
Coventry Road
Burbage
Leicestershire
LE10 2HL

Email: hello@creaturecomfortsupholstery.co.uk
Telephone: 01455 642 523

We may need to confirm your identity before responding to certain requests.

15. Complaints

If you are unhappy with how we handle your personal information, please contact us first so we can try to resolve the matter.

You also have the right to complain to the Information Commissioner’s Office, the UK regulator for data protection.

Information Commissioner’s Office
Website: ico.org.uk
Telephone: 0303 123 1113

16. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services or legal requirements.

The latest version will always be available on this website.